Refund Policy

This Refund Policy describes the conditions and process for returns and refunds at Ruraltone, operated by GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITED, RM 01, 15/F, Goldsland Building 22-26, Minden Avenue Tsim Sha Tsui, KL, Kowloon, Hong Kong.

1. Right of Withdrawal (EU Consumers)

To exercise your right of withdrawal, you must notify us within 14 days of delivery by contacting us at info@ruraltone.com. Once we confirm your withdrawal request, you must return the product within 14 days.

2. Return Conditions

To be eligible for a refund or exchange, the returned item must:

• Be unused and in its original condition
• Be in the original packaging with all tags and accessories
• Not be a product excluded from the right of withdrawal (see section 5)

3. How to Return

1. Contact us at info@ruraltone.com with your order number and reason for return.
2. We will provide you with the return address and instructions.
3. Pack the item securely and ship it back within 14 days of your withdrawal notice.
4. Once we receive and inspect the return, we will process your refund.

4. Return Shipping Costs

Unless the product is defective, incorrect, or damaged in transit, return shipping costs are borne by the customer. We recommend using a tracked shipping service as we cannot be responsible for parcels lost in transit.

5. Exceptions – Non-Returnable Items

The following items cannot be returned:

• Products that have been used, opened, or damaged by the customer
• Perishable goods or items that deteriorate rapidly
• Personalised or custom-made products
• Hygiene products once unsealed (e.g. personal care items)

6. Defective or Incorrect Products

If you receive a product that is defective, damaged, or not what you ordered, please contact us within 14 days of receipt. We will arrange a free replacement or full refund, including return shipping costs. Please include photos of the issue when contacting us.

7. Refund Processing

Since all orders are paid via Cash on Delivery, refunds are issued via bank transfer to an account you provide. Refunds are processed within 14 business days of receiving the returned item and confirming its condition.

8. Cancellations

If you wish to cancel an order before it has been dispatched, please contact us immediately at info@ruraltone.com. If the order has already shipped, you will need to follow the standard return process after delivery.

9. Contact Us